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Retail industry today is facing critical resource shortage – and Service Desk has an opportunity to become part of the solution by elevating employee productivity. With the tight labor market, many enterprise leaders are looking for a way to leverage AI to bring efficiencies. Some of the key issues that retail industry is facing with respect to employee productivity are:
Efficient and automated support to employees?
How to upskill and reskill employees?
How to improve the employee onboarding experience?
Studies have shown that 58% of onboarding programs are still focused on processes and paperwork. Companies that improve their employee support and onboarding experience have higher engagement levels, shorter time-to-proficiency, and lower turnover rates.
Not only does implementing AI-enabled service management system help in reducing the workforce and the amount of time spent in handling mundane, repetitive tasks but it also increases the company’s overall ROI and functionality along with profitability.
Implementing AI service desks like Rezolve.ai, an AI-powered modern service desk integrated with MS Teams, employers can avail the following benefits:
Auto-resolution of most employees' issues within 15 seconds or less.
Provide Live-chat to connect store employees to the central service desk when needed.
Assign and track progress easily at the corporate or store level.
These features of automated IT service desks help in automating employee support and creating a single window for Enterprise Service Management.